Our Services
What we do
At iLEX Compliance Services, we offer a comprehensive range of property maintenance and compliance solutions tailored to meet the unique needs of housing associations and property managers. Our core services include Repairs, Voids, and Planned Preventative Maintenance (PPM), all delivered with a commitment to quality and efficiency.
Repairs
We provide a reliable, efficient repairs service to ensure your properties remain in excellent condition. Whether it's minor maintenance or more significant repairs, our skilled team is equipped to handle everything from plumbing and electrical issues to structural repairs, ensuring minimal disruption to tenants and safeguarding the longevity of your properties.
Voids
We specialise in preparing void properties for new tenants swiftly and to the highest standard. Our void services include comprehensive cleaning, repairs, redecorations, and compliance checks to make sure properties are safe, welcoming, and ready for occupancy in the shortest time possible, reducing void periods and maximising your return on investment.
Planned Preventative Maintenance (PPM):
Preventative maintenance is key to avoiding costly repairs and ensuring the long-term health of your properties. Our PPM services include regular inspections, servicing, and compliance checks for critical systems like fire alarms, emergency lighting, gas safety, and electrical installations. By identifying and addressing potential issues before they escalate, we help you maintain safe, compliant properties and reduce future repair costs.
Each service is tailored to meet your specific requirements, ensuring your properties are maintained to the highest standards, keeping tenants safe, and reducing overall maintenance costs.
Our other services
At iLEX Compliance Services, we offer a range of other essential services designed to support your property needs, including Emergency Repairs, Planned Maintenance, and Refurbishments. These services are tailored to provide comprehensive solutions that ensure your properties remain safe, functional, and well-maintained.
Emergency Repairs
When urgent issues arise, our dedicated emergency repair team is available to respond quickly and efficiently. Whether it's a plumbing leak, electrical fault, or structural issue, we ensure minimal disruption to your properties and tenants by delivering fast, effective repairs that prioritise safety and reduce the risk of further damage.
Planned Maintenance
In addition to our PPM services, we also provide bespoke planned maintenance solutions to address specific projects or long-term upkeep goals. This includes larger-scale works such as roofing, external repairs, painting, and other scheduled maintenance tasks that help preserve the quality and appearance of your properties, ensuring long-lasting durability.
Refurbishments
Our refurbishment services are designed to transform your properties, bringing them up to modern standards or preparing them for new tenants. Whether you're looking for full property refurbishments, kitchen or bathroom upgrades, or cosmetic improvements, our team works efficiently to deliver high-quality results that enhance the value and appeal of your housing stock.
These additional services complement our core offerings, ensuring we can meet all of your property maintenance needs, no matter the scale or urgency.
What our client’s say
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Jason Evans
“As a Contracts Manager overseeing maintenance works including planned works, re-active and compliance, it is essential we deliver expectations to our residents and provide a service second to none. Working alongside Ilex, they support us with delivering these expectations across all our housing associations and understand the complexities involved in the day-to-day maintenance within our portfolios. Ilex staff provide good communication and respond to emergencies and re-active works in expected SLA timescales as agreed. All reports sent from Ilex assist our repairs team in a clear understanding of what works were completed on each visit and what quoted works are required in the future. Works are always completed to a good standard and if any issues arise, communication and a quick response is of a high standard.”
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Shane Oldridge
“iLex have always provided a top quality service for a reasonable price. They assist with maintenance and compliance issues nationwide. My point of contact Leanne is always bright and cheery too which is always nice. 100% recommend this company”
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OOH Helpdesk
At iLEX Compliance Services, we understand that property issues don’t always happen during regular working hours. That’s why we’re proud to offer our own In-House Out of Hours Helpdesk, providing 24/7 support for emergencies and urgent repairs.
Our dedicated team is on hand outside of standard business hours to ensure that your properties and tenants are always covered, no matter when an issue arises. Whether it's a burst pipe, power outage, or security concern, our in-house helpdesk ensures a rapid response to critical situations, offering peace of mind that help is always just a phone call away.
We don’t rely on third-party call centers—our in-house team knows your properties and service requirements, allowing us to provide a personalised and efficient service. With direct access to our network of experienced engineers and tradespeople, we ensure fast, effective solutions, keeping your properties safe and operational 24/7.
Our commitment to providing seamless support around the clock is just one more reason why iLEX Compliance Services is the reliable choice for housing associations and property managers alike.
Building Issue Resolution
At iLEX Compliance Services, we believe in delivering comprehensive solutions to your property problems. Our Building Issue Resolution service is designed to handle the entire process—from initial investigation through to complete repair—ensuring long-lasting fixes, not just temporary patches.
When an issue arises, our team thoroughly investigates the root cause to fully understand the problem. Whether it’s structural, electrical, or related to plumbing, we’ll diagnose the issue and propose the best course of action. We don't just treat the symptoms; we focus on resolving the underlying cause to prevent recurring problems.
Once the investigation is complete, we’ll handle all the necessary repairs with expert precision, using high-quality materials and experienced tradespeople. We ensure that every job is completed to a high standard, offering you peace of mind that your building is fully restored, safe, and compliant.
Our end-to-end service guarantees that the issue is resolved properly, leaving you with a permanent solution—not a short-term fix.
